At Icad, we'll resolve any doubt about our products

Expert assistance

On your joruney, our Red21 team will always be by your side.

We’ll guide you from the very first contact with Icad to the full integration of our solutions into your daily workflow. Whether during the selection, purchase, or implementation process, we’ll be there to answer your questions and support you at every stage, ensuring your experience within the Icad universe is a success.

Services and support resources

Are you an Icad customer?

Create a ticket to get technical support in less than 48 hours.

Visit Red21 Helpdesk page

No doubts, just progress

Following you’ll find the most FAQs and their answers to help you move forward with confidence

Install and go

• I7 processor or higher

• 16 GB RAM memory.

• SSD disk to speed up the OS and apps. Not mandatory but recommended.

• Dedicated graphic card with at least 4 GB memory. We usually recommend NVIDIA RTX 2060 or GTX 1060Ti.

• At least 1920 x 1080 screen size.

• Win 64 bits

Icad software is available in the following languages: English, Spanish, Italian, Russian, Chinese, Turkish, French, Portuguese, and Greek.

You will receive an email with your license details and simple steps to complete the installation.

You can get Icad by contacting our team through the “Contact now” form

Icad offers various licensing options to meet different needs. For enterprises we offer monthly or annual licenses in any software, and purchase options for any hardware solution. For education centers we offer free renewable annual Icad Evolve Advance licenses. Both licensing programs Include frequent updates and ongoing support.

For trial periods, please contact us directly through the “Contact now” form.

Training and support

For the first Icad subscription, completing the corresponding training course is required, as it is essential to make the most of the software's full potential. The training is personalized and tailored to each user's specific needs, ensuring an effective implementation from the very beginning.

If this is your first time subscribing to a license, you’ll need to complete the corresponding training course. If you’re already a customer and need additional licenses of the same type, there will be no extra cost unless you request new training (whether a full course, a refresher, or hourly sessions).

After completing the training course, your subscription includes technical support from the Red21 team, so you can consolidate your knowledge and resolve any questions or issues that arise during daily use of the software.

Subscription management

Your subscription includes the Icad license, all updates (from minor fixes to major improvements), and access to the Helpdesk technical support for the entire subscribed period.

You can upgrade to a higher plan whenever you need. Besides, once your subscription ends, you’ll have the freedom to renew it with a different software, switch between monthly or annual modality, or simply continue as you are.

One month before the expiration date, the program will display a daily notification indicating that your subscription is about to end and that you should contact us to renew it. Additionally, you will receive the renewal quote by email in advance so you can confirm it.

Assistance and conectivity

Our team at Red21 offers personalized assistance services to help you identify the Icad solutions that best fit your company’s needs and processes. Red21 will guide you throughout the evaluation and implementation process to ensure a smooth and optimal integration.

Yes, Icad can be integrated with existing workflows and tools. Its solutions allow seamless integration with other CAD systems and formats, enhancing the flexibility and compatibility of your design process.

With Icad Workspace (included in some Icad Lancer and Icad Evolve plans), you can share all information related to models, materials, accessories, pattern making, and material consumption with your customers and suppliers from anywhere in the world.

About Icad and its benefits

What makes Icad unique is its seamless integration between 2D and 3D design, made possible by highly accurate last flattening. This allows any 3D design to be sent directly to manufacturing with full precision. Unlike generic software, Icad is intuitive and easy to use, and has been specifically developed for footwear professionals, offering tools and libraries tailored to their specific needs. Another key strength is the comprehensive and ongoing personalized support provided by our Red21 team, ensuring users always have the guidance and assistance they need, every step of the way.

Icad solutions are also backed by Inescop, a leading institution in footwear innovation, guaranteeing continuous access to the latest technologies and developments in the industry.

Icad solutions for Shoe pattern making and production gives you extreme accuracy and optimization in design and production, simplified processes that enhance productivity for technical shoe designers and manufacturers, advanced tools for production and generating technical data sheets, estimating material consumption and costs, and optimizing cutting.

Icad solutions for shoe 3D modeling gives you hyper-realistic 3D modeling, reduction of environmental impact and optimization of resources, streamlined and dynamic workflows, specialized tools, integration of real-world materials into your 3D models and cloud platforms for sharing them.